The headlines are scary. A new report released by McKinsey & Company indicates that by 2030 as many as 800 million workers worldwide could be replaced at work by robots. My personal belief is that there will be a tale of two companies.
We are quickly moving to a patient-centric world in healthcare where treatment is coming to the patient, the patient is treated more like a customer, and medical facilities of all types must use technology from the business sector. Business sector software designed to improve the customer experience can now be used to improve the patient experience. No technology is driving this shift faster than artificial intelligence (AI). AI is propelling us into an increasingly digital medical experience where patients expect personalized experiences that take into account their individual needs and values, and empower them to get information fast and accurately.
ELECTRONIC HEALTH REPORTER
Meet your new co-worker who never gets sick, never takes vacations and will never quit: a chatbot.
Chatbots are here to stay in the digital workplace and companies that wish to remain competitive in the future will ultimately use them. So what changes should we expect when chatbots become our co-workers?
Our philosophy is Better Together – making every customer interaction richer and faster. We use AI rules-based digital advisors for the front office to make buyers and sales teams smarter, and digital administrators for the back office to cut repetitive tasks. Ultimately, we aim to be the best friend of sales teams by helping them to sell more, more profitably. We are leaders in the B2B sales space because it is a complex environment in which we have extensive experience.
While the digital workplace is here to stay, change continues all around us. The changes companies must manage and adapt to in a digital workplace are impacted by many internal and external factors including technology, budgets, business model, politics, location, processes, leadership, legal and tax barriers.
We have to get our customers to stop doing business as usual and act now. It is critical that companies take action this year to leverage AI to create frictionless customer experiences and agile back office processes. So, it’s not a matter of should we deploy AI, it’s a matter of why haven't we?
Chat Bots are being viewed as one of the best methods to engage customers in B2C by offering instant response times in an easy to use conversational interface. However, these traditional chatbots are not equipped to address the complex requirements of today’s B2B customers who expect in depth answers to their questions. To address this, companies need to incorporate the use of KNOWLEDGE BOTS, not CHAT BOTS into their customer experiences. A Knowledge Bot is capable of adapting the dialog for complex conversations based on knowledge-based Rules more extensively than a Chat Bot.
The 451 Take
eXalt is addressing a key problem common to most B2B organizations. The company has several things in its favor. Conversational interfaces are becoming increasingly relevant but activity is concentrated mostly on B2C and (to a lesser extent) business-to-employee (B2E) chat bots and applications. When it comes to B2B, there are not many examples and because it involves manual processes with many steps and individuals, this process is ripe for disruption. The company has developed technology that has proven effective to address this challenge and eXalt has several live deployments to serve as proof of concept. Furthermore, the complexities in B2B sales give eXalt a lead in this emerging space. Its main challenges will be articulating its value proposition and creating awareness to effectively execute its go-to-market strategy.
This week, eXalt Solutions unveiled its new chatbot interface for its Knowledge Work-as-a-Service platform, promising to provide a rich, contextual experience whether independently or web-form-based.